Refund policy

Returns

We hope you're happy with your purchase from Bibby Binder.

If you change your mind about an eligible item purchased through our website, you may request a return within 14 days of receiving your order.

To qualify for a return:

Items must be unused and in their original condition.
Sealed products must remain factory sealed.
Items must be returned within 14 days of notifying us.
Proof of purchase may be required.

Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.

Non-Returnable Items

Due to the collectible and market-sensitive nature of trading card products, the following items are non-returnable unless faulty or not as described:

Individual trading cards (Singles)
Graded cards
Mystery products
Lucky dips
Auction purchases
Opened booster packs
Opened booster boxes
Opened accessories
Any product with broken seals

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or differs significantly from its description, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Photographs where applicable

If approved, we will offer either:

A replacement
A refund
Another suitable resolution

Refunds

Once a returned item has been received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be processed to the original payment method.

Please allow up to 10 business days for funds to appear in your account after processing.

UK Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

European Union Customers

For eligible purchases made through our website, customers located within the European Union may have additional consumer rights under local legislation.

Please contact us before returning any item so we can assist with the process.